We pride ourselves in handling your orders quickly, with most in-stock items dispatching within 24 hours of ordering; however, some orders may take up to 48 hours to process. Should any unforeseen delay occur, you will be notified within 48 hours of placing your order.
- We aim to dispatch orders placed before 4 p.m. on the same day.
- We deliver across the US and the rest of Europe between 8.00 a.m. – 5.30 p.m., Monday to Friday (excluding Bank Holidays) and from 8.00 a.m. – 1 p.m. on Saturdays.
- Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay.
- We will leave a card to rearrange delivery should no one be home to sign for your parcel.
- Express delivery is not available outside of the US.
- Please be aware that customers are responsible for payment of any local customs duties.
- Unfortunately we are currently unable to dispatch orders to any BFPO or P.O. Box addresses.
- Not everything we sell online can be delivered outside of the US due to restrictions upon logistics, legalities and warranties. This includes furniture; flammable liquids e.g. nail varnish, and glass e.g. lamps and mirrors.
No matter how many Unlimited Furniture Delivery items you place in a single order, you’ll enjoy white glove service for a $95 flat-rate fee. This includes inside delivery to your room of choice, as well as unpacking, assembly (excluding chandeliers) and debris removal.
Please allow 1- 2 weeks for delivery after the item ships. Furniture items are only available for delivery within the United States (excluding highlands and islands) and not eligible for express ship methods or P.O. box, APO/FPO addresses.
Pick Up In Store
- Want something sooner? Pick up your online favourites in person at a store! When you find an item you’d like to purchase on outandproudapparel.com/en-gb select a size and enter a location to check availability at nearby Out and Proud stores. If the item is available for pick up, click “Pick Up In A Store” to add it to your basket.
- After your order is placed, you will receive a notification email(s) when your order is ready for pickup at selected store(s). Please note that you will not be charged until your order is picked up. While you may see pre-authorisation on your selected method of payment prior to pickup, this will not post to your account until you have retreived your order.
- When picking up your order, please bring your order confirmation email (print out or show on your mobile device) and valid ID. Once every item in your order is ready for pick up, your order will be held for three days. Orders not picked up within this timeframe will be cancelled and your method of payment will not be charged.
Where Do We Deliver?
Channel Islands, Isle of Man, Northern Ireland, Scottish Highlands, U.K. Mainland
Rest of Europe
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden and Switzerland
Rest of World
Argentina, Australia, Brazil, Canada, China, India, Israel, Japan, Mexico, New Zealand, Russia, Singapore, South Africa, UAE and USA